Frequently Asked Questions
Have a question? Check out our FAQ section for answers to common inquiries.
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Our mission is to make great style easy, long-lasting, and well-priced — and in 2025, we continue to deliver on that promise
To offer open delivery, we have partnered with specific courier services that provide a “first open delivery” option, allowing you to inspect the product upon arrival. This ensures you can verify the contents before accepting the package. In locations where this service isn’t available, we use a transparent packaging method, so you can visually confirm the watch inside the box without needing to open it. These measures guarantee a secure and transparent delivery experience, giving you complete peace of mind about your purchase.
We offer exchanges for items only in the case of a defect or a color mistake. No refunds are provided. To be eligible for an exchange, you must email us at info@mfbuddy.com within 6 hours of delivery, and the item must be in new, unworn condition with all original packaging and tags intact.
Delivery Time: 3–4 working days Ideal For: Urgent and lightweight orders Availability: Depends on delivery location and courier network For more visit SHIPING POLICY
Operating since 2020, mfbuddy is an unfunded online retailer of footwear and apparel based in Mumbai, India. The company aims to build trust with its customers and encourage repeat purchases by offering good quality products and reliable service. They provide a wide selection of branded shoes and clothing, with order confirmation and tracking provided via WhatsApp. To ensure quality, the company has a replacement policy for defective items, which requires customers to provide an unboxing video. Despite having 271 active competitors, including well-known companies like Myntra and Ajio, mfbuddy strives to deliver products that meet or exceed customer expectations
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For your convenience and security, mfbuddy offers a variety of payment options to complete your purchase. You can pay securely using credit card, UPI (Unified Payments Interface), PayPal, or a direct bank transfer. This ensures you have a flexible and reliable way to shop for your favorite footwear and apparel.
Platform: It’s a company based in Mumbai, India, that sells a wide selection of branded shoes and clothing through its online platform.
Purchasing Process: Customers can browse the website, add items to their cart, and then complete their purchase.
Payment: The company offers both prepaid options and cash on delivery (COD).
Communication: After an order is placed, confirmation and tracking information are provided to the customer via WhatsApp.
Returns/Exchanges: For defective items, the company has a replacement policy in place. To be eligible for this, a customer must provide an unboxing video to demonstrate the issue.
